Q1:What is the Minimum Order Quantity(MOQ)?
A1: The minimum order quantity of ink is 80kg(1kg/bottle). And the minimum order quantity of film is 10rolls(100m/roll).
Q2:What is the lead time? (How long will it take to prepare my goods?)
A2:1-2days for sample orders, 3-5 days for bulk orders. (The exact time will be based on the requirements)
Q3:How will you deliver my goods to me?
A3:Normally, we will ship the goods by air, by sea, and by express, such as DHL, FedEx, UPS, and TNT based on the needs of different clients.
Q4:How long will I need to wait to get my goods?
A4:2-3 days via air express, 2-6 days by air, 20-35 days by sea.
Q5:How can I pay for my order?
A5: You can pay for your order via T/T,L/C,D/P,D/A,Credit Card,PayPal,Cash,Escrow.We will send an invoice including all costs for confirming the order. But please notice that we are not responsible for any import tariff or customs clearance fees.
Q6:Can you print my logo on the products?
A6: Yes, we are the factory to accept customization. We can make your design or put your logo on the product, please send your design or inquiry to our email ( What's app or Wechat ), but also the packing design and other OEM services are available.
Q7:Can I take some samples?
A7: Yes, we can provide free samples. Please contact us for a more detailed sample policy.
Q8: How can I know the machine is what exactly I need?
A8: It depends on your machine brand and your printer material.
Q9: What's the warranty?
A9: One year. It includes online support, free spare parts, field installation, commissioning and training, maintenance and repair service, and technical video support.
Q10: How to install and run the machine?
A10: Please contact us for technical help and do not artificial modifications. We always provide online technical support if any issues.
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