FAQ
Q1. Are you manufacturer or trader?
A: We are manufacturer of construction machines, agriculture machines and power press machines. Actually, we produce most of the parts in our own factory for better cost and quality control.
Q2. What is your terms of payment?
A: T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages
before you pay the balance.
Q3. What is your terms of delivery?
A: EXW, FOB, CFR, CIF.
Q4. How about your delivery time?
A: Generally, it will take 30 days after receiving your advance payment. The specific delivery time depends
on the items and the quantity of your order. Sometimes we have some in stock.
Q5. Are you interested in dealership with local company?
A: Yes, we are quite interested in this business. We'd like to cooperate with some local partner to sell more World machines in local market and supply better service.
Q6. What is your warranty policy?
A: We can supply one year warranty for our machines. We will provide parts as free within warranty. We can send engineer to customer place if big quality problem. We can provide internet or calling service at any time.
Q7. Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery
Q8. Can you provide some videos of your factory and the machine working?
A: Yes, please visit our Facebook to get more videos.
Q9: How do you make our business long-term and good relationship?
A:1. We keep good quality and competitive price to ensure our customers benefit ;
2. We respect every customer as our friend and we sincerely do business and make friends with them,
no matter where they come from.
Service & Warranty
1-Spare parts supply:
We have our own spare parts departments and warehouse.We can satisfy your demand within 2-7 days.
2- After-sale:
We have our own overseas after-sales engineering team,can give our customer the best servies to avoid your trouble back at home.
3 - warranty
1 year warranty from the date of receiving the loaders.
During Warranty, if there is any part broken because of quality problem(except easy-damaged parts), send us detailed pictures, then we will send good/ new parts for your replacements.
4- packing
one set by one 40HQ (cab disassembled to fit the height of container, Triangle wood and 10mm wire fixed.)
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