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OUR SERVICES
Before- Sales Service:
1. Quick Response: 24Hrs Online Service.
2. Competitive Quotations: Professional And Competitive Factory Price, Based On Superior Quality.
3. Factory Visiting: Online And Offline Factory Tour Guidance. New Factory Workshop Space Of 65000m², Add Old Factory Space Of 6300m².
4. Value-added Service: Provide CAD Drawings, Project Site DIALUX Analysis, OEM Nameplate.
5. Sole And General Agent Service Available: According To The Details Of The Order.
6. OEM&ODM: Any Your Customized Lighting We Can Help To Design And Apply In Product.
7. Sample Support :1 Piece Sample Support To Do Quality Test And Display.
8. Multiple Payment: Methods by TT, L/C or Cash, Logistics Customs Clearance Services.
Medium-Sales Service:
1. Raw Material And Testing: Stick To Superior Quality Famous Brand Raw Material. Scientific Product Testing Management.
2. Photo Feedback: Feed Back Of Production Process, Packing, And Inspections.
3. Quality Control: 100% Product Quality Inspections Before Shipping.
4. Provide Certificates: CE, SGS, ROHS, TUV And SONCAP, PVOC, CQC, SASO, etc.
5. Packing: Exquisite Packaging With Export Carton And Protection Foam, Export Pallets Or Wooden Cases.
After-Sales Service:
1. Product Warranty: 5-10 Years Warranty. Provide Manufacturer's Quality Warranty Certificate. 100% Quality Questions Follow Up Within Warranty Period.
2. Spare Parts: Free 1% As Spare Parts For Replacement In Case Any Defect, Or Replace New Products For Quality Problem Within Warranty Period.
3. Loading And Logistics: Detailed Packing And Loading List For The Order Send By Email After Shipping. Timely Logistics Tracking.
4. Installation Guide: One To One Video Guide Or PPT Display, On-Site Installation Guide For Big Order.
5. Protection Of Private Information: Your Sales Area, Ideas Of Design, And All Your Private Information.
FAQ
1. Are Phoebus lighting and TianXiang the same company or not?
A: Yes, they are the same company but different offices. Phoebus lighting is Tianxiang's primary brand.
2. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx, or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping is also optional.
3. Is it OK to print my logo on the led light product?
A: Yes. It's welcomed. We do many OEM and ODM for customers.
Please inform us formally before our production and confirm the design firstly based on our sample.
4. Are Phoebus lights any good? Why choose us?
A: Phoebus lighting uses all the best materials, provides reasonable solar lights solutions at the original price. We aim to do long time business and services. Phoebus Light is your Engineering and installation specialist.
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